ADIA is the peak business organisation representing manufacturers and suppliers of dental products. Our vision is for an industry that empowers oral health professionals to advance the health and wellbeing of all Australians...................... — ADIA Strategic Plan

Membership > ADIA Code of Practice > Management - Complaints Committee > ADIA-CCC Committee


ADIA Code of Practice — Code Complaints Committee

The ADIA-CCC Code Complaints Committee operates under strict rules set out in the ADIA Code of Practice and is tasked with hearing complaints from members, non-members, and the general public regarding the behaviour of member businesses and their employees. The membership of this committee currently includes the following external representatives:

ADIA-CCC Professional & Consumer Representatives —

. Dr Anthony Burges — Australian Dental Association (Nominee)
. Prof. Ken Harvey — Australian Consumers Association (Nominee)
. Dr Angela Pierce — Australian Dental Association (Nominee)
. John Rompotis — Australian Dental Prosthetists Association (Nominee)
. Mark Deklijn — Australian Dental Prosthetists Association (Nominee)

ADIA members are also represented on the ADIA-CCC Code Complaints Committee; however, in order to avoid a conflict of interest they are unable to review a complaint involving their employer. ADIA members who serve on the ADIA-CCC Code Complaints Committee includes:

ADIA-CCC Code Administration Committee Membership —

. Patrick Jones — A-dec Australia
. Karen Brice — Geistlich Pharma Australia
. Adrian Atyimas — SDI Limited
. Natasha Craig — Ultradent Products Australia
. Greg Whiteley — Whiteley Corporation

Given the importance attached to ensuring the ADIA-CCC Code Complaints Committee discharges its activities in accordance with the framework set out in the Code and the principles of natural justice, lawyers appointed by the ADIA Board provide the secretariat support to the ADIA-CCC Code Complaints Committee and its members.

To avoid a conflict of interest, a business or professional that is related to a party that either made a complaint or is respondent to a complaint is not able to participate in an adjudication of a complaint.

Decisions taken by the ADIA-CCC Code Complaints Committee are final unless considered under an appeal. Under the framework approved by the ADIA membership these decisions are not required to be considered by nor endorsed by the ADIA Board.

Further Information —

To keep up to date with how the ADIA Code of Practice is working to strengthen the trust that exists between the dental industry, dental professionals, and consumers, subscribe to the Twitter feed @AusDental or follow us on Facebook at Alternatively, you can contact the Association via email at or by telephone on 1300 943 094.

This information is available for your use under a Creative Commons Attribution 3.0 Australia licence, with the exception of the ADIA logo, other images and where otherwise stated.

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